Your Data, Your Rights
You have complete control over your personal data at any time.
Request Data Deletion →1. Our Privacy Philosophy
BespokeTwin is committed to your privacy. We collect only what is necessary to deliver the service, and we are transparent about how long each type of data is retained.
2. Information We Collect
2.1 Information You Provide
- Your email address and account credentials when you register.
- AI-generated images and movement clips you upload to create your avatar ("Avatar Assets").
- Audio recordings you submit for video generation ("Voice Recordings").
2.2 Information Collected Automatically
- Usage data such as pages visited and features used.
- Basic device and browser information for security and debugging purposes.
3. How We Use Your Information
We use the information you provide to:
- Generate lipsync'd video clips using your Avatar Assets and Voice Recordings.
- Deliver completed videos to your account for download.
- Process payments and maintain your account.
- Improve our video generation pipeline using anonymized, aggregated metrics (never individual content).
4. Data Retention
| Data Type | Retention Period |
|---|---|
| Avatar Assets (image + movement clips) | Until you delete your account or remove them manually |
| Voice Recordings | Auto-purged within 1 day of submission |
| Generated Video Clips | Until account deletion or manual removal |
| Account & billing information | Until account deletion (subject to legal retention requirements) |
Account deletion permanently removes all data associated with your account, including Avatar Assets, generated Clips, and account information. Deletion requests are processed within 30 days.
5. Data Sharing
We do not sell your personal data. We may share data with third-party service providers (such as cloud storage and payment processors) strictly to operate the Service, under confidentiality obligations.
6. Contact Information
Privacy Inquiries
For privacy-related questions, data requests, or concerns:
- Privacy Team: bespoketwin-privacy@synopticfoundry.com
- Data Deletion: bespoketwin-data-deletion@synopticfoundry.com
7. Policy Updates
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to you via email or a notice on the Service.