Data Deletion Request

Business and Consulting Data

If You've Worked With Us

If you have engaged with Synoptic Foundry LLC for:

• Consulting services
• Custom development projects
• Business partnerships
• Direct communications
• Support inquiries

We may have collected information necessary for business operations.

Requesting Business Data Deletion

To request deletion of business-related data:

Email: privacy@synopticfoundry.com

Include in Your Request:

• Your name and company (if applicable)
• Nature of your relationship with Synoptic Foundry LLC
• Approximate dates of interaction
• Specific data you want deleted
• Contact information for confirmation

What We Can Delete

We can delete:

• Non-essential business communications
• Marketing preferences and contact lists
• Project files after contract completion (unless otherwise agreed)
• Support ticket history (after resolution)
• Optional account information

What We Must Retain

Certain data cannot be deleted due to legal requirements:

Financial Records (7 years retention required):

• Invoices and receipts
• Payment records
• Tax documentation
• Banking information used for transactions

Legal Documents (varies by type):

• Signed contracts and agreements
• Intellectual property assignments
• Non-disclosure agreements
• Liability waivers

Compliance Records:

• Data required by court order
• Information needed for legal defense
• Records of data deletion requests themselves
• Audit trails required by law

How to Submit a Data Deletion Request

Primary Method: Email

Send your request to: privacy@synopticfoundry.com

Email Subject Line: "Data Deletion Request - [Your Name/Company]"

Email Should Include:

1. Identification

   • Your full name
   • Email address(es) associated with any interactions
   • Company name (if applicable)

2. Scope of Request

   • Specific data categories you want deleted
   • Applications or services you've used
   • Time period of interactions

3. Verification

   • We may need to verify your identity
   • Please provide enough information to locate your data
   • Use the same email address when possible

Processing Timeline

Response Times

• Initial Acknowledgment: Within 3 business days
• Identity Verification: May take 1-5 business days
• Completion for Simple Requests: Within 30 days
• Completion for Complex Requests: Within 45 days
• Legal Hold Situations: We'll inform you of any delays

What Happens After Your Request

1. Acknowledgment

   • We'll confirm receipt of your request
   • Provide a reference number for tracking

2. Verification

   • We may ask for additional information
   • This protects against unauthorized deletions

3. Processing

   • We'll identify all data associated with you
   • Determine what can be legally deleted
   • Execute the deletion

4. Confirmation

   • You'll receive confirmation of deletion
   • We'll note any data we couldn't delete and why
   • Provide information about retained anonymized data

Special Circumstances

Data Portability

Before requesting deletion, you may want to:

• Request a copy of your data (where applicable)
• Export any content you want to keep
• Save any purchase receipts or important records

To request data export before deletion, mention this in your initial request.

Partial Deletion

You can request partial deletion:

• Delete personal information but keep anonymized analytics
• Remove contact information but maintain transaction records
• Clear user-generated content but preserve account shell

Account Reactivation

After deletion:

• You can create new accounts in our applications
• Previous data cannot be recovered
• Purchase history may need to be re-verified
• Some applications may have waiting periods

Your Rights by Jurisdiction

California Residents (CCPA)

You have the right to:

• Know what personal information we collect
• Delete personal information (with exceptions)
• Opt-out of data sales (we don't sell data)
• Non-discrimination for exercising rights

European Residents (GDPR)

You have the right to:

• Erasure ("right to be forgotten")
• Data portability
• Restrict processing
• Object to processing
• Lodge complaints with supervisory authorities

Other Jurisdictions

We respect data protection rights globally and will:

• Honor deletion requests regardless of location
• Comply with applicable local laws
• Provide equal treatment to all users

Frequently Asked Questions

Q: How do I know if you have my data?

A: If you've never:

• Used our applications
• Contacted us directly
• Engaged our consulting services
• Subscribed to any mailing lists

Then we likely don't have any of your personal data.

Q: Can I delete data from just one application?

A: Yes, you can request deletion from specific applications while maintaining data in others.

Q: What if I have active subscriptions?

A: We'll inform you about the impact on your subscriptions. You may need to cancel subscriptions before deletion.

Q: Can someone else request deletion on my behalf?

A: Only in specific circumstances:

• Legal guardians for minors
• Authorized agents with written permission
• Executors of estates with proper documentation

Q: Will you notify third parties about my deletion request?

A: We don't share your personal data with third parties for their own use. Any processors we use are instructed to delete data as part of our process.

Q: How can I verify my data was deleted?

A: We provide written confirmation of deletion. You can also request verification that we no longer hold your personal data.

Contact and Support

For any questions about data deletion:

Privacy Team Email: privacy@synopticfoundry.com

General Support: support@synopticfoundry.com

Response Commitment: We respond to all privacy requests within 30 days

Changes to This Policy

We may update this data deletion policy to:

• Reflect changes in law
• Improve our processes
• Add new application-specific procedures

Updates will be reflected in the "Last Updated" date above.

Your privacy is important to us. We're committed to giving you control over your data.